Frequently Asked Questions

Everything you need to know about The Bridge.

What is The Bridge?

The Bridge is a done-for-you execution engine. Instead of giving you software and a manual, we give you a degree-certified Specialist and a finished result. You provide the vision — we provide the Bridge.

How do credits work?

One credit = one hour of professional execution. Specialists charge 1.0 to 5.0 credits per hour based on their expertise. A social media update costs ~1 credit. An enterprise architecture build costs ~5. Your tier determines your rate — from $109 CAD/hr on the free plan down to $49 CAD/hr on Intelligence.

Do credits expire?

Subscription credits expire in 90 days to maintain project momentum. Credits purchased separately (add-to-cart) have a 6-month shelf life.

Every tier gets Specialist access?

Yes. The Specialist Marketplace is open to everyone. Your tier determines your rate — $109 CAD/hr on the free plan, down to $49 CAD/hr on Pro. Same experts, same quality, better rate as you commit more.

What is the Team Pulse?

Every person in your company gets a personal Bridge ChatBot. Staff report daily friction — what's broken, what's slow, what they need. The system synthesizes this into a Strategic Implementation Plan so your Specialist arrives with a work order already written by your data.

Can I switch tiers?

Anytime. Upgrade instantly, downgrade at cycle end. No penalties, no contracts.

What is Maintenance Mode?

Available after 3 consecutive months on an Intelligence tier. $129/mo keeps all your APIs, syncs, and background jobs running. You retain your insider credit rate with a $10 premium on new purchases.

What's the Prepay Bonus?

Intelligence: pay 3 months upfront ($1,485) and receive +1 bonus credit per month for the first 90 days — 13 total monthly credits instead of 12.

Who are the Bridge Specialists?

Degree-certified professionals in Computer Science, Video Production, Risk Management, Insurance, ROI, and Investment Analysis. Every specialist is vetted, ranked (1.0–5.0), and matched to your needs.

How does the first hour work?

After onboarding, we match you with the right Specialist. They review your Team Pulse data and business profile before the clock starts. The result: 60 minutes of focused execution — not discovery meetings.

Do I need to change my payment processor?

Never. The Bridge moves data — not dollars. Your processor, bank, and merchant account stay exactly where they are.

What counts as an API connection?

We define connectivity by Provider, not endpoint. 5 Shopify stores all on one account? That's 1 API connection. Google Analytics across 3 properties? Still 1 connection. You get more coverage than you'd expect.

Still have questions?

Launch Your Bridge →